Return policy

Shopping without risk: At TILSBERK you can easily return ordered goods and get your money back.

In addition to your statutory right of withdrawal within 14 days (see terms and conditions), we voluntarily offer you a 30-day right of return for our products. Try our systems in peace and convince yourself - it's your turn. If a product does not convince you, we will take it back within 30 days and refund the purchase price.

Precondition:

• the product must be undamaged, except for the mounting material
• Important: Mounting and/or fixing kits can only be returned unused and undamaged.

Send the product back to us together with your proof of purchase and if possible in the original packaging and please make sure that it cannot be damaged during transport.

Return

You can easily create your return in our returns portal.

For the return you will receive a return label, with which you can easily send your order back to us. You will find all further information about the process in the portal.

Within Germany the return is free of charge for you. For returns from abroad, a shipping fee of 7.99 EUR will be charged. This amount will be deducted from the refund amount of the return.

Special case: In Norway, we can unfortunately not offer return labels. In this case you have to send your return to us yourself with sufficient postage. However, please use the returns portal so that all data is correctly recorded.